Who Are We?

Black Pen Recruitment is a division of Black Pen Global. Based in Cape Town, it is a 100% female owned company. Our team consists of highly skilled multinational recruitment consultants from around the world, providing you with the best recruitment services from the southern tip of Africa. Black Pen is South Africa’s No.1 recruitment consultancy firm for FinTech, iGaming and Foreign Language Recruitment of the BPO Industry.
About Us

Why Choose Black Pen?

Our expertise is what makes us stand out above the rest. Not only are we South Africa’s No.1 recruitment firm for FinTech, iGaming, and Foreign Language recruitment in the BPO services and industry, our team is highly experienced in delivering individual and large-scale recruitment services across Africa, Europe, the Middle East and the United States.
Our extensive worldwide database and efficient search and screening process ensures that we will find the right candidates for you. Most conveniently, with our in-house team of qualified legal practitioners, we also help develop specialised expert placement services for legal process outsourcing.

0 +

Candidates

0 +

Clients

0 +

Countries

Our Latest Jobs

Customer Service
Relocate to Fiji German-Speaking Customer Service Representative
Relocate to Fiji German-Speaking Customer Service Representative  Our Client is a captive contact centre providing seamless 24/7 customer support services in multiple languages. Over the years, they have diversified into providing 24/7 multilingual contact centre solutions to global names in aviation, telecommunication, retail and finance. Job Type: On Site | Full-timeSalary is FJD 1150Visa and accommodation included.  RequirementsFluency/Advanced level German & English Language SkillsHigh School Diploma (Abitur)Computer literacy at intermediate levelNo criminal recordExperience in Customer Services / Call Centre / travel and tourism sector advantageousDemonstrated ability to resolve customer complaints and offer alternative solutionsWork HoursA minimum of 42.5 hours a week to a maximum of 48 hours per week (8.5 - 9.5 hour shifts per day)Shifts to be rostered from Mondays to Sundays (Rotational shifts: day Shifts, night shifts, weekends and public holidays)BenefitsTransport to/from work at specific pick/drop off points.Accommodation in the Employer staff apartments.Subsidized meals at a choice of 2 canteens at work.OT (1.5 x normal rate for the first 3 hours, and double time for hours worked after)Public Holidays (2 x normal rate)Perfect Attendance Bonus per month depending on attendance.Perfect Quality Bonus per month depending on call qualityHealth Insurance – Premium Plus 75 packages offering hospitalization, benefits for day care, hospitalization and surgery at an approved private medical facility or local public hospital. (Note: this cover does not apply to any existing medical conditions. Dental and Optical is arranged at the employee's own personal cost.)Visa assistance and costs covered for Work permit fees.Non – return economy class Air Ticket to Fiji prior to the commencement of Fixed term contract.Visa assistance and costs covered for Work permit fees.Expatriate Allowance – subject to successful completion of the term of contract and uponEmployer discussion with employees regarding renewal of contract, you choose whether you would like to opt for a Return travel (Home Leave) or a payout of your expatriate allowance. The allowance is FJD4k in lieu upon completion of the fixed term.5 Travel days – once off benefit of 5 travel days for long haul travel for contract renewals.Economy Air Ticket – upon completion of term of contract should either party not wish to renew the contract the employee will be provided with a non – return economy class ticket.By Referral Agent Bonuses - you have the potential to earn FJD1k if you refer someone to MindPearl for employment, if they are English speaking or any of the following languages: Greek, Italian, Portuguese, German and Dutch.Do we spark your interest? Then send us your CV today!We are looking forward to hearing from you!—---------------------Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town.
Germany
Full time
Customer Service
Relocate to Fiji German-Speaking Customer Service Representative
Relocate to Fiji German-Speaking Customer Service Representative  Our Client is a captive contact centre providing seamless 24/7 customer support services in multiple languages. Over the years, they have diversified into providing 24/7 multilingual contact centre solutions to global names in aviation, telecommunication, retail and finance. Job Type: On Site | Full-timeSalary is FJD 1150​Visa and accommodation included.  RequirementsFluency/Advanced level German & English Language SkillsHigh School Diploma (Abitur)Computer literacy at intermediate levelNo criminal recordExperience in Customer Services / Call Centre / travel and tourism sector advantageousDemonstrated ability to resolve customer complaints and offer alternative solutionsWork HoursA minimum of 42.5 hours a week to a maximum of 48 hours per week (8.5 - 9.5 hour shifts per day)Shifts to be rostered from Mondays to Sundays (Rotational shifts: day Shifts, night shifts, weekends and public holidays)BenefitsTransport to/from work at specific pick/drop off points.Accommodation in the Employer staff apartments.Subsidized meals at a choice of 2 canteens at work.OT (1.5 x normal rate for the first 3 hours, and double time for hours worked after)Public Holidays (2 x normal rate)Perfect Attendance Bonus per month depending on attendance.Perfect Quality Bonus per month depending on call qualityHealth Insurance – Premium Plus 75 packages offering hospitalization, benefits for day care, hospitalization and surgery at an approved private medical facility or local public hospital. (Note: this cover does not apply to any existing medical conditions. Dental and Optical is arranged at the employee's own personal cost.)Visa assistance and costs covered for Work permit fees.Non – return economy class Air Ticket to Fiji prior to the commencement of Fixed term contract.Visa assistance and costs covered for Work permit fees.Expatriate Allowance – subject to successful completion of the term of contract and uponEmployer discussion with employees regarding renewal of contract, you choose whether you would like to opt for a Return travel (Home Leave) or a payout of your expatriate allowance. The allowance is FJD4k in lieu upon completion of the fixed term.5 Travel days – once off benefit of 5 travel days for long haul travel for contract renewals.Economy Air Ticket – upon completion of term of contract should either party not wish to renew the contract the employee will be provided with a non – return economy class ticket.By Referral Agent Bonuses - you have the potential to earn FJD1k if you refer someone to MindPearl for employment, if they are English speaking or any of the following languages: Greek, Italian, Portuguese, German and Dutch.Do we spark your interest? Then send us your CV today!We are looking forward to hearing from you!—---------------------Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town.
Germany
Full time
Customer Service
Dutch Speaking Advisor
Dutch Speaking Advisor Our Client is a global BPO provider, specialising in technical consultancy, business process management and customer experience across a range of digital, social and traditional voice channels. With its global headquarters in Europe and Cape Town, focusing on transformational outsourcing Job Type: Remote | Full-time​Salary is R20 749. RequirementsFluency in Dutch and English (written & spoken)Passion for social mediaPrior user-generated content (UGC) moderation (Advantageous)Experience in content mining and reviewingExperience working with social media or email responses (Advantageous)Open and comfortable to be exposed to highly sensitive and explicit content on a daily basisAbility to evaluate content in line with content and business policiesDemonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functionsStrong analytical and research skills with attention to detailAbility to work in fast and evolving workflowsAdhere to strict deadlinesAbility to maintain a high degree of confidentialityAvailability to work rotating shifts in a 24/7 environment ResponsibilityTaking ownership of video content in alignment with client and business strategiesProactively moderating and auditing uploads taking the time to understand the needs of customers and the clientTaking ownership for all videos in the respective language queueProviding accurate monitoring of content at first instance BenefitsBase entitlementNight shift allowance when applicableCustomised incentive programmeFree medical aid for main memberGroup life coverFantastic employee assistance programme (EAP)Subsidised door to door transport service for all shifts ending after 18:30Team building and upskill training opportunitiesInteractive and inclusive company culture Do we spark your interest? Then send us your CV today!We are looking forward to hearing from you!—-----------------Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town.
South Africa
Full time

What Our Candidates Are Saying About Us

Very pleasant and professional experience. From the start, Tanja has assisted and guided me along the application process. She was always available even during her leave, she kept me updated on how the process was going. She answered all my questions and attended to all my requests within the same day.

Michelle M

This was my first experience with a recruitment company and it blew me over. First Tanja and then Bernadetta Coetzee were the most professional people I ever dealt with.Wow, I am speechless. It was such a wonderful, awesome experience so much so that I would highly recommend anybody looking for a placement to contact Black Pen Recruitment for their job needs.

Ailly L

I had a great experience with Black Pen Recruitment. Larissa came back to me quickly and really helped me with the whole process of the interview. I am now soon ready to relocate to South Africa !! I highly recommend this company.

Orianne B

See All Testimonials

Our Clients

See All Clients

Our Partners

AHK
APSO
BPESA
CCASA
CCMG Contact Centre
french-SA-chamber-of-commerce

Blog

A big welcome to the Black Pen Family Etienne

Etienne is originally from South Africa. He played rugby professionally within South Africa and abroad for the past 8 years […]

Read more
Welcome Kamil to our Black Pen Family 😊

Kamil was born in Poland. He graduated from the University of Gdansk in Poland and LMU in Germany. He has […]

Read more
How to grow your team for your small business

Written by: Nora Dawud, CEO and founder at Black Pen Recruitment and Immigration Specialists. South Africa is an entrepreneurial hub […]

Read more

Ready to get started? Contact us!

We offer a personalised professional recruitment service for both candidates and businesses. We are able to help employers find the right candidates for their businesses and help individuals find the right jobs in their qualified industry. We understand that everybody must start somewhere, and we are here to assist you every step of the way.

Follow Us